Our mission: help everyone face their health fears head-on
Expert, discreet treatment for the health worries people put off. Prescribed by pharmacists, dispensed by a UK pharmacy, delivered to your door.
Meet FROM MARS
FROM MARS is a UK online health service for the conditions people find hardest to talk about. We treat weight loss, hair loss, sleep problems, erectile dysfunction, acne, cold sores and genital herpes, all online and all with a qualified clinician behind every prescription.
We are part of Infohealth Ltd, a UK health technology company that has been building digital health services since 2000. Our prescribing service is delivered by GPhC-registered pharmacist independent prescribers, and every order is dispensed by our own registered pharmacy, Valley Pharmacy in Coulsdon, Surrey.
Embarrassment should never be a barrier to treatment
Too many people live with problems that are common, treatable and nothing to be ashamed of, simply because booking an appointment and saying it out loud feels like too much. So they wait, and it gets in the way of their confidence, relationships and sleep.
We built FROM MARS to take that barrier away. A short online consultation, a real prescriber who reviews your answers, and treatment that arrives discreetly. Health care that fits around your life, not the other way round.
What care means to us
A clinician, not an algorithm
Every consultation is reviewed by a GPhC-registered pharmacist independent prescriber. Nothing is prescribed automatically, and if a treatment is not right for you, we will tell you why and point you to the right place.
Evidence first
Our prescribing follows NICE guidance and the licensed product information for every medicine we supply. Our protocols are written and reviewed by our clinical team, not by marketing.
Discreet by design
No waiting rooms and no awkward conversations. Your treatment arrives in plain, unbranded packaging and your records are handled under UK GDPR.
Support that keeps going
Treatment is not a one-off. You can message our clinical team whenever you need to, and we check in to make sure your treatment is still working for you.
Our prescribing process
- 01
Online consultation
Answer a few medical questions online, in your own time. It takes a few minutes and you never have to say it out loud.
- 02
Clinical review
A GPhC-registered pharmacist independent prescriber reviews your answers and medical history, and may message you with follow-up questions.
- 03
Your treatment plan
If treatment is appropriate, your prescriber issues a personalised plan and prescription. If not, they will explain your options.
- 04
Dispensed and delivered
Valley Pharmacy, our GPhC-registered pharmacy in Coulsdon, Surrey, dispenses your prescription and sends it to you in discreet packaging.
Trust matters
Online health care only works if you can trust who is behind it. Everyone who prescribes or dispenses your treatment is registered with the General Pharmaceutical Council (GPhC), the independent regulator for pharmacists and pharmacies in Great Britain, and you can check every registration yourself.
Pharmacist independent prescribers
Our prescribers are pharmacists with an additional, accredited independent prescribing qualification, annotated on the GPhC register.
Valley Pharmacy
Registered pharmacy GPhC 1036485, 209 Chipstead Valley Road, Coulsdon, Surrey CR5 3BR. All five GPhC standards were met at its most recent inspection.
Superintendent Pharmacist
Amish Patel (GPhC 2042705) is responsible for the safe and effective running of our pharmacy services.
Ready to face it head-on?
Choose what you would like help with to start your online visit.